The strategic partners have jointly developed FLEXPLUS as an alternative to IFS’s Services that is well suited to mid-size customers as they embark on their IFS journey
London, UK, June 8, 2023 - IFS, the global enterprise applications company, has today announced that it has partnered with HOIST, already a strategic partner in the IFS Ecosystem, to develop and deliver a mid-market specialised service offering to help further drive customer satisfaction in the IFS ecosystem.
Mid-size companies are also under pressure to modernize their systems and build new capabilities to keep innovating and accelerate speed to market. With a focus on business value, these companies typically have limited IT capacity and capability, especially for business applications. The goal for FLEXPLUS is to ensure that, regardless of their own capabilities, customers are realising value along the journey. Specifically, the new service reduces their need for internal expertise to deal with Level 1 and Level 2 issues and will provide faster time to resolution and in turn reduced impact on business.
As well as increasing value and accelerating the time to value from their investment in IFS, with this service customers will gain additional services such as training data management, application housekeeping, reporting, managed services and more.
As a strategic IFS Partner, HOIST is committing to invest to maintain and develop capabilities, in line with IFS solution developments, therefore reducing the customer overheads associated with this.
FLEXPLUS is a flexible lifecycle support program offered to IFS mid-size customers worldwide, particularly tailored toward customers that require a high touch, low volume engagement with IFS experts. It provides an application service to more customers in their time zones and in a number of local languages, driving higher adoption and a more effective evolution of the solution in line with business expectations (the path to Evergreen).
IFS Chief Customer Officer, Mark Moffat, commented: “It is part of our DNA at IFS to drive not just value, but a choice of engagement models for our customers; the partnership FLEXPLUS with Hoist is an essential addition to our portfolio. Our partnership with HOIST has grown and matured over many years and we are looking forward to working closely together to fulfil the needs of many of our customers in a new context”.
CEO & Co-Founder of HOIST, Nick Mezher Added: “At HOIST, our focus is always to explore new ways of enhancing the user/customer experience. We are grateful and proud of the strong working relationship we’ve built with IFS over the years, and we are excited to now be able to extend our services through FLEXPLUS with IFS’ collaboration and support. Through our values of commitment, collaboration, and continuous growth, we hope to continue to provide top quality service to our customers and look forward to expanding our relationship with IFS.”
FLEXPLUS is now available for applicable markets - please contact your IFS Account Executive, or Contact Hoist to get started!
IFS develops and delivers enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers—at the Moment of Service. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of over 5,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our thousands of customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.
Hoist Global Tech Solutions is an IFS Partner and global systems integrator founded in 2019. With a focus on service continuity throughout the entire ERP journey of IFS clients, Hoist is a customer-oriented organisation with a goal to be there from start to finish. With 11 locations across the globe and 200 employees, Hoist is quickly becoming one of the biggest players in the IFS Partner market. For more information visit https://hoist.tech/about.