Support
FLEXPLUS: Beyond Support,
A Lifecycle Advantage
​Empowering. Tailored. Transformative​.
FLEXPLUS is a comprehensive lifecycle partnership that maximizes operational efficiency and business value. Designed to adapt to your dynamic environment, it keeps IFS applications optimized, proactive, and aligned with strategic goals. Available 24/7/365, FLEXPLUS delivers best-in-class support, letting your team focus on core initiatives while we manage system complexities, driving continuous improvement and long-term success.
Why FLEXPLUS Stands Out: Available 24/7
Personalized
Support
FLEXPLUS is tailored to your business requirements, ensuring seamless alignment with your goals while maximizing operational efficiency.
Access to IFS Best Practice Advisory Services
Gain exclusive insights and expert recommendations designed to optimize your IFS system setup and adhere to industry best practices.
Collaborative Roadmap to Evergreen
Dedicated Business Value Partner
Stay current with supported IFS versions while reducing technical debt through a strategic, non-disruptive approach focused on regular updates rather than major upgrades.
Experience a true partnership with a dedicated business value partner who collaborates closely with your team to align support with strategic objectives, drive continuous improvement, and deliver measurable results.
How It Works: Empowering Technology Solutions
Our structured approach ensures that FLEXPLUS provides the support you need, exactly when you need it from setup to ongoing assistance.
-
​​Seamless Onboarding for a Tailored Experience: We begin with a comprehensive onboarding process, understanding your unique business needs and aligning our support to seamlessly integrate with your workflows.
-
Reliable Support Backed by Transparent SLAs: FLEXPLUS operates under transparent SLAs with performance-based service credits, ensuring accountability and service excellence. ​
-
Flexible Usage That Adapts to Your Needs: Enjoy pre-purchased support hours that roll over month-to-month, offering maximum flexibility and control. ​
-
Quarterly Reviews: We conduct quarterly reviews to assess performance, adapt support to evolving needs, and maintain open communication for continuous improvement.
Global Support: Always Within Reach
Languages
Effective communication is key to seamless support, which is why our team offers multilingual assistance. By bridging language barriers, we ensure clear, accurate, and efficient service, making it easier for businesses worldwide to get the help they need in their preferred language.
-
English
-
French
-
Spanish
-
Portuguese
-
Arabic​
-
Sinhalese
FLEXPLUS Response Centers
Our strategically located response centers ensure round-the-clock support, providing fast and reliable assistance whenever you need it. With a team of experts available 24/7, we deliver proactive solutions to keep your IFS system running smoothly, minimizing downtime and maximizing efficiency.
-
Colombia
-
Lebanon
-
Sri Lanka
Hear from Industry Leaders
“It is part of our DNA at IFS to drive not just value, but a choice of engagement models for our customers; the partnership FLEXPLUS with HOIST is an essential addition to our portfolio. Our partnership with HOIST has grown and matured over many years and we are looking forward to working closely together to fulfil the needs of many of our customers in a new context”.
Mark Moffat
IFS CEO
