HOIST Announces Intent to Acquire Service NextGen to Strengthen Its IFS Field Service Management Capabilities

Combination will unite certified FSM, MWM, and IFS Cloud expertise, a proprietary training platform, and scalable global delivery to form one of the leading IFS FSM services practices worldwide  

DALLAS, TX / OTTAWA, ON — October 12, 2026 — HOIST, a global systems integrator and one of the largest independent services partners for IFS's suite of enterprise software, today announced its intent to acquire Service NextGen ("SNG"), a Dallas-based IFS specialist known for its depth in Field Service Management (FSM) and Mobile Workforce Management (MWM). The combination will make HOIST a leading global provider of IFS Field Service Management services, backed by WestView Capital Partners, and will strengthen HOIST's position as a full-spectrum IFS delivery partner across Enterprise Resource Planning, Enterprise Asset Management, Supply Chain Management, and Field Service Management. 

SNG will bring expertise across IFS Cloud, FSM, MWM, MWO and PSO, together with a family of proprietary accelerators that extend IFS Cloud: ModelIFS (process library), AdoptIFS (change management and adoption) and LearnIFS (training) which the companies say would take years to replicate internally. The acquisition will also add a scalable delivery team based in India, many referenceable clients across five regions, and AI-driven tools purpose-built for IFS engagements, including FSM-to-BPMN conversion and geospatial utility solutions for utilities and field service teams. 

"SNG represents an excellent fit for HOIST, and this combination will make us one of the global leaders in IFS Field Service Management services," said Nick Mezher, Chief Executive Officer of HOIST. "Field service software is projected to grow at a 12.5% CAGR to more than $9 billion by 2030, and IFS has established itself as a Gartner Magic Quadrant Leader in FSM. This is the right moment to build a dominant IFS field service practice, and SNG's team, technology, and client relationships will make that possible." 

"Joining HOIST will give our team the platform and resources to grow what we've built, while giving our clients access to a much broader set of IFS capabilities," said Josh Warren, President of SNG. "Our priority through this transition is continuity — for our clients and for our people — and we're looking forward to what the combined team can deliver."

"This combination will strengthen the IFS field service ecosystem by bringing together HOIST's scale with SNG's deep certified expertise in FSM and MWM," said Mark Brewer, Global Head of Service Management at IFS. "We look forward to seeing the combined team deliver even greater value to our joint customers." 

The transaction remains subject to the completion of a definitive agreement, and customary closing conditions, and is expected to close in Q4 2026. 

About HOIST 

HOIST is a global systems integrator and services provider focused on IFS's suite of enterprise software products. HOIST implements and supports IFS's full suite of industry-focused enterprise software and industrial AI applications, spanning Enterprise Resource Planning, Enterprise Asset Management, Supply Chain Management, and Field Service Management. HOIST serves organizations with complex enterprise software needs across multiple regions through a global, multilingual delivery model. 

About Service NextGen 

Service NextGen (SNG) is a Dallas, Texas-based IFS partner focused on Field Service Management and Mobile Workforce Management for utility, aftermarket and field service organizations. SNG combines implementation and advisory services with a family of proprietary accelerators that extend IFS Cloud: ModelIFS, a library of industry-specific process models; AdoptIFS, a change management and adoption platform; and LearnIFS, an e-learning platform for IFS users. The firm delivers through a global team across the United States, Canada and India. 

About IFS 

IFS is the world's leading provider of Industrial AI™ for hardcore businesses that service, power and protect our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI to enhance productivity, efficiency, and sustainability. 

IFS's AI-powered platform is fully composable, designed for ultimate flexibility and adaptability to a customer's specific requirements and business evolution. IFS technology leverages AI, machine learning, real-time data and analytics to empower customers to make informed strategic decisions and excel at their Moment of Service™. 

IFS was founded in 1983 and has grown into a global leader with over 7,000 employees in 80 countries. Driven by foundational values of agility, customer-centricity, and trust, IFS is recognized worldwide for delivering value and supporting strategic transformations. 

About WestView Capital Partners 

WestView Capital Partners, a Boston-based growth equity firm focused exclusively on middle market growth companies, manages $2.7 billion in capital across five funds. WestView partners with existing management teams to sponsor minority and majority recapitalizations, growth, and consolidation transactions in several sectors, including healthcare technology and outsourcing, business services, software and IT services, and growth industrial. For more information, please visit WVCapital.com.

Media Contact

Emilia Negoita — Global Marketing Lead — emilia.negoita@hoist.tech

HOIST Global Tech Solutions — 2283 St. Laurent Blvd Unit 105, Ottawa, ON K1G 5A2 — T: 289-299-5232 — www.hoist.tech 

---

Planning an IFS Field Service Management project, or looking to get more from your existing IFS investment?

Our team would be glad to talk. Get in touch with HOIST to start the conversation.